Terms & Conditions

Please read the following terms of sale (the “Terms of Sale”) carefully before purchasing any product on the Website. Any purchase of product using this Website will be subject to these Terms of Sale.

  1. We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.
  1. The products available on the Website are offered for sale by Jenolo Star, registered in The Netherlands under KVK 69993203.
  1. In these Terms of Sale the terms “we”, “us” and “our” refer to Jenolo Star and “you” refers to you, the user of the Website.
  1. Eligibility to purchase product from this Website
  • You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customized over time.
  • By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.
  • When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
  • All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.
  • By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.
  1. Making a purchase
  • In order to purchase products using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.
  • Once you have submitted your order, we will send an email to the email address you have provided acknowledging receipt of your order and setting out details of the ordered product(s). This email does not constitute an acceptance of your order – only a confirmation that we have received it. You are encouraged to download, save or print a copy of your order confirmation and these Terms of Sale for your records.
  • Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.
  • The information on this Website does not constitute a binding offer to sell products described on the Website. The contract between us will be concluded when we email you to confirm that the product(s) have been dispatched.
  1. Products on this Website
  • Not all of the products we sell are available for sale through the Website.
  • In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.
  • We have made every effort to display the colors and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.  Also, for some color options, there may not be a picture available on the Website. 
  1. Territory
  • Purchases on this Website can be made from and products can be delivered to all countries mentioned in the country selection tool in the check out process.
  1. Prices
  • All prices shown on this Website are in Euros and inclusive of VAT at the applicable rate. All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in Euros, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.
  • For purchases from outside of the European Union, additional duties and taxes may be applied by us or directly to you as the importer of record.  We cannot be held liable for any such duties and taxes and you are advised to verify applicable duties and taxes for imports from the European Union before you place your order.
  • Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.
  • From time to time we may offer certain promotions for eligible purchases or eligible customers.  We reserve the right to change, end or withdraw promotions with or without notice. 
  1. Our right to refuse or cancel an order
  • We reserve the right at any time after receipt of your order to decline your order, or any part thereof, in our sole discretion, even after your receipt of an order confirmation or after your chosen payment method has been charged. If we cancel after your chosen payment method has been charged we will refund the payment to you.
  • We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history. 
  1. Methods of Payment
  • Full payment is required before an order can be dispatched to you. We accept the payment methods mentioned on the Website.
  • In the event that the sum due from you for your order cannot be debited or charged for whatever reason, your order will be cancelled. 
  • By making an offer to purchase products through our Website, you authorize us, to the extent permitted by applicable law, to perform credit and anti-fraud checks on you and the payment mechanism that you have provided. These checks may be required, amongst other things, to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases. You authorize us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and acknowledge that such parties may keep a record of that information. You further agree and acknowledge that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
  • For your convenience, your credit or debit card information can be stored in your account. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.
  • We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
  1. Order Tracking and Delivery
  • Once your order has been confirmed, we endeavor to dispatch purchases within five working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the applicable carriers published transit times.  Some products are made to order and take more time to process.  Each address you instruct us to deliver to is considered a separate order and is subject to applicable delivery charges. 
  • Once your order is placed, we may send an e-mail confirming the details of your order and the selected delivery method.
  • All responsibility and risk for the products you have purchased through this Website passes to you on delivery. In the event that you have purchased a product as a gift for a third party you agree that signature by a person at the stated delivery address is proof of fulfillment of your order.
  • For security reasons, we cannot ship any order to Post Office Boxes or accept any order where it is impossible to identify the individual delivery address. Our policies do not allow product to be reshipped and therefore we cannot ship to an address associated with a “freight forwarding company”.
  1. Your right to Cancel an Order and Returns
  • You may cancel your order at any time from placing your order until seven calendar days of receipt of the product. For further details on our returns policy and how to cancel an order, please see our Returns Policy.
  1. Exchanges
  • We do not offer exchanges for non-faulty products. If you wish to purchase a new item, please place a new order through the Website or through our Customer Assistance.
  1. Cancellations and Returns Policy
  • If you have changed your mind or are not completely satisfied with an item purchased online at Jenolo Star, you can return it to us within seven days of receipt of item(s) to obtain a refund by following the steps outlined below. No exchange service is available.  Please contact customerservice@jenolostar.com for return instructions.
  • Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
  • Please note that, unless they are faulty, certain products cannot be returned:

i. Bespoke customized goods;

ii. Perfume if the sealed packaging has been opened;

iii. Swimwear and underwear where hygiene strip had been removed (please note that in the interests of hygiene, swimwear and underwear must tried on over your own underwear without removing the adhesive strip).

  • We will prosecute to the fullest extent of the law any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.
  • This does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau or the equivalent in your jurisdiction.
  1. Customer Assistance
  • If you have any questions, comments or complaints about the goods you have ordered, please contact us at customerservice@jenolostar.com. 
  1. Limitation of Liability
  • Please note that nothing in these Terms of Sale affects your statutory rights as a consumer including statutory rights relating to faulty or misdescribed goods. Where a product is faulty or misdescribed you may have the right to request a repair, a replacement or a refund. For further information about your statutory rights please contact your local consumer authority.
  • We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, force majeure.
  • Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law.
  1. General
  • Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Jenolo Star with respect to the purchase of goods via the Website and supersede all prior communications between you and us.
  • If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.
  • Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.
  1. Governing Law and Jurisdiction
  • These Terms of Sale shall be governed and construed in accordance with the laws of The Netherlands. In the event of a dispute in relation to any purchase under these Terms of Sale, you can bring legal proceedings against us in The Hague, The Netherlands.


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